Refund Policy

Overview

This Refund Policy explains how to cancel and when you can request a refund for Minutka Pro subscriptions bought directly on minutkaenglish.com. It forms part of our Terms of Use and Subscription Terms.

1. Cancelling Your Subscription

You can cancel at any time in your account settings in the web app, on our cancellation page at https://minutkaenglish.com/cancel.html (enter your email and we will send you a secure link), or by emailing [email protected]. To avoid the next charge, cancel at least 24 hours before your trial or current billing period ends.

After you cancel, your subscription will not renew, and you keep Minutka Pro until the end of the period you have already paid for.

2. When You Can Request a Refund

You can ask for a refund if:

• you cancelled on time but were still charged because of a technical or processing error;
• you were charged twice for the same period; or
• a technical problem on our side prevented you from using Minutka Pro and our support team was unable to fix it.

The request must relate to a purchase made directly on our website and be sent within 14 days of the charge.

3. How to Request a Refund

Email [email protected] with the subject “Refund request” and include:

• the email address you used for the purchase;
• the date and amount of the charge;
• the payment method (for example, a bank card);
• a receipt or other proof of payment, if you have one;
• a short description of the problem.

We will review your request and reply by email. Approved refunds are returned to the original payment method and usually arrive within 30 days, depending on your bank or payment provider.

4. Exclusions

Unless the law requires otherwise, we do not refund:

• billing periods that have already started because the subscription was not cancelled in time;
• partly used billing periods;
• requests for personal reasons unrelated to a technical problem, such as a change of mind or not using the Service;
• dissatisfaction with your learning progress, pronunciation scores or the availability of particular stories, lessons or words;
• purchases made through third-party platforms or resellers — please contact them directly.

In exceptional cases, we may consider a request outside this Policy at our sole discretion; doing so does not create an obligation for future requests.

Note for EU, EEA, UK and Switzerland Residents

If you live in the EU, EEA, UK or Switzerland, you have a legal right to withdraw from a contract for digital services within 14 days of entering into it, without giving a reason.

When you buy a subscription, you expressly ask us to start providing the Service immediately and acknowledge that you lose your right of withdrawal once the Service has been fully provided. If you withdraw within the 14-day period after the Service has started, you may be entitled to a proportional refund for the unused part of the paid period.

To exercise this right, send a clear statement of your decision to [email protected] within the withdrawal period.

Note for Certain U.S. Residents

If you live in California or Connecticut, you may cancel your purchase at any time before midnight of the third business day after the transaction date and receive a full refund of the amount paid.

Contact

Questions about this Policy, or need help with a cancellation or refund? Contact us: